My iMac’s Superdrive is no longer very super. Last week it started making some worrying scraping sounds whilst both spinning up, and spinning down. Also, around the same period the eject mechanism became clunky, in fact one time it ejected with such force that the disk fell out and plopped onto my desk making me jump with fright. Then, it started rejecting some disks, for example I tried to re-rip “blue lines” by massive attack, but when inserting the disk it made just a quick mechanical moan and ejected it, and no amount of persistence would get it to keep it inside.
The last straw came today when, after burning a dvd the eject mechanism failed to dismiss the disk. Each time I held eject it would make the obligatory clink-clunk.. pause and then clunk-a-junk it back in again. Well that ain’t much good now is it?
I hate speaking on the phone, I sweat and pant and panic and go dizzy. But I really wanted to know if I could wait for the meadowhall store to get a replacement drive in before I made a trip up there, and plus if I did so I wouldn’t be without the iMac for too long. So I hunted out the branches number but upon the automated menu I made the mistake of choosing tech support rather than waiting for an operator and was redirected to some call centre to be greeted by some woman with a peculiar accent who also spokeveryquickly, I think I said “pardon” about 50 times, really really embarrassing and it doesn’t do my phone anxiety much good at all. In the end it turned out that the tech support line can’t actually access the stock info of branches, so I hung up and tried again. This time I learned from my mistake and got to speak to someone at meadowhall. Unfortunately they told me that they haven’t my particular optical drive in stock and even still they can’t order one until checking mine out
So I’ve taken it in and now i’m minus iMac Tell yer what though, having an Apple Store in town is soooo useful, the 20″ iMac’s box is freaking huge so it would be an absolute nightmare having to ship it off to some far away repair centre.
I did want to open the iMac myself to see if I could just get the disk out and somehow whack the drive back into life but apart from the memory’s cover the iMac has those odd looking astrisk shaped screws, a sure sign that you’re not meant to open it up.
I’d like to add that Apple are in an unfortunate position with the optical drives on the iMac, if you hold a normal PC’s internal optical drive against the current iMac it’s immediately obvious that Apple would need some of the doctor’s Tardis technology to fit it inside because not only would there be no room left but it wouldn’t actually be possible even if the iMac was empty inside. So they have to use the slim-line drives, like the ones in laptops, which are slow(ish) noisy and very unreliable. But that doesn’t tend to matter so much with a laptop because you don’t use the drive all that often. But I use the drive on my iMac all the time and slim-line drives just don’t last well. It’s a problem.