Received an email from the losing registrar this morning with a link to agree and fast-track the process.  So did that.  Went back to the domain manger at bluehost and clicked some link which finished off the whole thing.

So now I think it’s just a matter of waiting for DNS servers around the world to update.

After circlehosting failed to get back to enom after the 48 hours they didn’t hesitate to email me the code I needed.  So that’s good!

Done what I needed to do, now I just need to wait the 398 million years it takes to complete the transfer.

Ooooh enom have finally actually read an email I’ve sent them instead of hitting the automatic response button.

They’ve sent an email to circlehosting and cc’d it to me.  I’m 99% sure they won’t get a response but the positive news is that they quoted a 24-48 hour time frame which gives me Carte Blanche to raise hell at 9pm on Thursday.

Also, if I have any more problems contacting enom a commenter(djtalk) suggested opening a free account with enom and using their web based support instead of blindly tossing out emails.  Neato.

Sent this to info@enom.com but surprise surprise no reply….

I have a domain with one of your resellers circlehosting.net who have not responded to any of my support requests for over 2 months.
The last time I contacted enom.com you told me to contact circlehosting.  I’m trying to stress that this cannot be done.  My further emails to you were then ignored.

Their website is horribly broken.  You cannot submit a ticket because it fails with php errors.

I need to get an EPP auth code to transfer my domain “itchmerry.com” to bluehosts.

I have contacted bluehosts about it and they responded with this…

“Unfortunately there is nothing that we can do to obtain the auth code for you but I would recommend being persistent with enom as they can give you the information that you need. If you continue to not be able to get the auth code you may want to file a complaint with ICANN since they are the registrar ac creditor”

Also, may I quote from your “eNom Registration Agreement”…

“If your Primary Service Provider is unresponsive, you may contact us to have your domain name(s) locked or unlocked or to obtain the EPP “AuthCode” though we may first contact your Primary Service Provider to request that the Primary Service Provider address the request. Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request.”

Therefore, it seems that you SHOULD do something in this situation.