Grr at eNom
Sent this to info@enom.com but surprise surprise no reply….
I have a domain with one of your resellers circlehosting.net who have not responded to any of my support requests for over 2 months.
The last time I contacted enom.com you told me to contact circlehosting. I’m trying to stress that this cannot be done. My further emails to you were then ignored.Their website is horribly broken. You cannot submit a ticket because it fails with php errors.
I need to get an EPP auth code to transfer my domain “itchmerry.com” to bluehosts.
I have contacted bluehosts about it and they responded with this…
“Unfortunately there is nothing that we can do to obtain the auth code for you but I would recommend being persistent with enom as they can give you the information that you need. If you continue to not be able to get the auth code you may want to file a complaint with ICANN since they are the registrar ac creditor”
Also, may I quote from your “eNom Registration Agreement”…
“If your Primary Service Provider is unresponsive, you may contact us to have your domain name(s) locked or unlocked or to obtain the EPP “AuthCode” though we may first contact your Primary Service Provider to request that the Primary Service Provider address the request. Only the registrant and the administrative contacts listed in the WHOIS information may approve or deny a transfer request.”
Therefore, it seems that you SHOULD do something in this situation.
